When you sign up for Vitrium, you not only get the top DRM software in the market, you also get a dedicated team whose goal is to support you. Learn more!
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When you sign up for Vitrium, you not only get the top DRM software in the market, you also get a dedicated team whose goal is to support you.
We support you every step of the way!
From your first contact with Vitrium, to becoming a loyal customer, we are with you throughout your entire journey. We take as much pride in our customer support, as we do in the quality of our software.
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Your Journey With Vitrium:
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Solution Overview
With Vitrium, you get a dedicated sales specialist that guides you through the entire process, from understanding your needs to selecting the right solution.
- Have a discovery call to learn about your needs and goals
- Provide a demo tailored for your use case and needs
- Have a call with our technical team to educate you on Vitrium’s APIs
- Provide access to Vitrium’s API documentation
- Educate you and your teams on how Vitrium’s automated process works
- Set up a sandbox environment to ensure Vitrium Enterprise is the right fit
- Follow up and address any questions you have
Enterprise Implementation Journey
Vitrium offers a thorough implementation process. We provide extensive services and support packages.
- Provide a dedicated project manager to ensure you reach your launch date
- Offer a professional services package to support your team
- Integrate Vitrium’s technology with your existing business sytem
- Offer senior-level support and development assistance during integration
- Recommend which APIs are best suited for you
- Train your business teams & developer teams how to use Vitrium software
- Provide a grace period after go-live to ensure Vitrium is running properly
Continuous Support
Vitrium provides on-going support once your project goes live. Whether you are a new customer, or a seasoned Vitrium veteran, our goal is that you are happy and satisfied.
- Support via email, phone, or virtual meeting
- Access to senior-level technical support as needed
- Periodic check-ins from your account manager
- Unlimited support tickets throughout your annual subscription
- Access to Vitrium’s Knowledge Base for how-to videos, manuals, guides, etc.
- Notifications about new features and improvements
- Monthly newsletter with interesting content and important announcements
Protect your content. Protect your business.
